Privacy policy

Privacy Policy

Last updated: 21 May 2025

Timba Origin Pte Ltd (“Timba”, “we”, “us” or “our”) is committed to protecting your privacy. This Policy explains how we collect, use, disclose, store and protect your personal data when you:

- Visit our website at www.timba.fit.
- Sign up for classes, events or e-newsletters
- Purchase products or services (online or in person)
- Interact with us through social media or customer support

By using our services, you consent to the collection and processing of your personal data as described below.

1. What Personal Data We Collect

1.1 Data You Provide Directly
- Identity & Contact Data: name, email address, postal address, phone number, date of birth.
- Account Credentials: username, password, security questions.
- Payment Information: credit/debit card details, billing address (processed via secure third-party gateway).
- Health & Fitness Data: workout history, fitness goals, medical disclosures (if you submit for programmes).

1.2 Data Collected Automatically
- Usage & Technical Data: IP address, browser type, device identifiers, pages visited, time spent on pages, referral URLs.
- Cookies & Tracking Technologies: cookies, web beacons, local storage to personalize your experience, analyze site traffic and remember preferences.

2. How We Use Your Personal Data

We use your personal data to:
- Provide, operate and maintain our website, app and services.
- Process your orders, payments and registrations.
- Communicate with you about promotions, updates and support.
- Personalize content and recommendations.
- Conduct analytics to improve our offerings.
- Comply with legal obligations and resolve disputes.

3. Sharing & Disclosure

We may share your personal data with:
- Service Providers: payment processors, IT hosts, marketing platforms, courier partners.
- Affiliated Entities: our group companies for internal administrative purposes.
- Legal & Regulatory Authorities: when required by law or in response to lawful requests.

We do not sell your personal data to third parties. Any sharing is governed by strict confidentiality and security agreements.

4. Cookies & Tracking

We use cookies and similar technologies to:
- Remember your preferences and settings.
- Measure advertising effectiveness.
- Analyze site traffic and usage patterns.

You can manage cookie settings via your browser; however, disabling essential cookies may affect the functionality of our site.

5. Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy, or as required by law. When no longer needed, data will be securely deleted or anonymized.

6. Your Rights

Under the international data protection laws, you have the right to:
- Access & Correction: request a copy of your personal data and ask us to correct any inaccuracies.
- Withdrawal of Consent: withdraw your consent for marketing communications at any time.
- Data Portability: ask for a copy of your data.
- Erasure: request deletion of your personal data (subject to legal obligations).

To exercise any right, please contact us via email. swing@timba.fit

7. Security

We implement technical and organisational measures—such as encryption, access controls and regular security audits—to protect your personal data against unauthorized access, alteration, disclosure or destruction.

8. Cross-Border Data Transfers

Your data may be transferred to and processed in Singapore or other jurisdictions where our service providers operate. We ensure such transfers comply with applicable data-protection laws and that equivalent safeguards are in place.

9. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected data from a minor, please contact us to have it deleted.

10. Changes to This Policy

We may update this Policy to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top and notify you via our website or email.

11. Contact Us

If you have any questions or wish to exercise your data-protection rights, please reach out to:
Timba Origin Pte Ltd
Email: swing@timba.fit