Refund or Replacement Policy

Timba Damage, Return and Replacement Policy

Every Timba wooden fitness tool is individually crafted from natural wood. Variations in grain, colour, texture and finish make each piece unique and are not considered defects.

We carefully inspect every product before dispatch. If your product arrives damaged or develops a structural defect within the applicable period, we will work with you to resolve the issue fairly.

Caring for Your Timba Equipment

Timba wooden clubs, Mudgars, maces and training boards are designed for fitness use.

To protect your equipment:

  1. Do not drop or throw it onto hard surfaces.
  2. Do not leave it outdoors or expose it to rain, extreme heat or prolonged direct sunlight.
  3. Keep it away from chemicals and excessive moisture.

Normal wear and cosmetic changes may occur over time and do not necessarily affect the product’s performance.

Damage During Shipping

If your order arrives damaged during transit, please contact us within 7 calendar days of delivery at swing@bytimba.com.

Please include:

  1. Your order number
  2. A brief description of the damage
  3. Clear photographs of the product and its packaging

Please retain the original packaging until your claim has been reviewed.

Once the damage is verified, we will:

  1. Send a replacement of the same product at no additional cost; or
  2. If a replacement is unavailable, issue a full refund, including the original standard shipping charge.

14-Day Structural Defect Guarantee

If your Timba product develops a major crack, split or other defect that affects its structural integrity or safe use within 14 calendar days of delivery, please contact us at swing@bytimba.com.

Include your order number, a description of the issue and clear photographs showing the affected area.

Once the defect is verified, we will:

  1. Send a replacement at no additional cost; or
  2. Issue a full refund, including the original standard shipping charge, if a replacement is unavailable.
  3. We may ask you to return the affected product before issuing a replacement or refund. If a return is required for an approved claim, Timba will provide return instructions and cover the reasonable return-shipping cost.

What Is Not Covered

This policy does not cover:

  1. Natural variations in wood grain, colour, tone or texture
  2. Natural knots or other characteristics that do not affect safe use
  3. Minor surface checking, small dents or scratches that do not affect structural integrity or function
  4. Normal wear resulting from regular use
  5. Damage caused by dropping, throwing, impact or use on hard surfaces
  6. Damage caused by improper storage, outdoor exposure, excessive moisture, extreme temperatures or chemicals
  7. Damage caused by modifications, unauthorised repairs or failure to follow the supplied care instructions
  8. Structural-defect claims submitted more than 14 calendar days after delivery, except where applicable consumer law provides otherwise

Change-of-Mind Returns

Because our wooden products are individually crafted, we do not accept returns or issue refunds for change of mind, personal preference, natural variations in the wood, or minor cosmetic differences shown in the exclusions above.

This does not affect your rights if a product arrives damaged, is structurally defective or is otherwise covered by applicable consumer law.

How to Submit a Claim

Email swing@bytimba.com within the applicable claim period and provide:

  1. Your order number
  2. A brief description of the issue
  3. Clear photographs or video showing the issue
  4. Photographs of the packaging if the damage occurred during shipping

We aim to respond within 2 business days with the next steps.

Please do not return a product without first contacting us and receiving return instructions.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after we process the refund for it to appear in your account, depending on your bank or payment provider.

Any expedited shipping charges, customs duties, import taxes or other fees paid to third parties are not refundable unless required by applicable law.

Questions?

If you have questions about caring for your Timba equipment or need help with a damaged or defective product, contact us at swing@bytimba.com. We’re here to help.